Agero Modernizes to Deliver Critical Services to 115 Million Drivers
Agero
Industry: Automotive
“By moving to VMware Horizon Cloud Service on Microsoft Azure and giving a very consistent experience to our agents, we’ve freed up our engineers.”
Billy Macdonald, Senior Director of DevOps, Agero
Agero Modernizes to Deliver Critical Services to 115 Million Drivers
Every driver has been there—a flat tire, a fender bender, or worse, a medical emergency. According to research conducted by Agero, the typical driver in the United States experiences at least one roadside event every two years. For two out of three vehicles sold in the United States, Agero delivers digital roadside assistance that can make the difference between simply a bad day or a serious emergency. As of September 2022, Agero supports more than 7,000 users with virtual desktops using a combination of VMware Horizon Cloud Service on Microsoft Azure and Microsoft Azure Virtual Desktop, which its agents can use from almost anywhere to deliver call center services without sacrificing security.